How do I discontinue From GoD - BSNL Broadband FAQ

How do I discontinue / unsubscribe from GoD?

Unsubscription is online and instant, you have to

• Login to your GoD account
• Click on "My Account" option
• Use the "To cancel your subscription please Click Here" link
• Submit the feedback form

 

If I change my myPacks in between the bill cycle, how will I be charged?

 If I change my myPacks in between the bill cycle, how will I be charged?
If you change myPlan within a month/bill cycle, you will be charged on pro-rata basis for Voice and SMS. For 2G or 3G internet, there will be no pro-rata charge. A customer will be offered the full benefit of a 2G/3G power pack, even if he changes the pack within a bill cycle.

I have a 2G myPack but now I want a 3G myPack. What do I do?

 I have a 2G myPack but now I want a 3G myPack. What do I do?
You will need to remove the 2G myPack first and then add the 3G power pack.

If I choose less myPacks than the plan offering will I be able to activate the plan

If I choose less myPacks than the plan offering will I be able to activate the plan?

No, you need to choose all the myPacks offered in the rental / price point for the plan to be activated.

Is it mandatory for to choose a myPack from all segments

Is it mandatory for to choose a myPack from all segments (Voice, Data & SMS)?
    
 No it is not mandatory to choose myPacks from all segments

What are myPacks?

What are myPacks?
Your rental gives you free usage benefits. We call these free usage benefits myPacks. The higher your rental, the more your myPacks or free usage quota. You can use your free quota to opt for free talktime, SMS or internet.

Will my existing VAS packs be carried forward after myPlan activation?

Will my existing VAS packs be carried forward after myPlan activation?

 i.e .International Roaming, BlackBerry, SMS packs

Yes, all your existing VAS will be carried forward as it is, provided you don’t change or choose a VAS pack while creating myPlan. For example, if you are using BlackBerry 499 and you choose BlackBerry 399 while creating myPlan, then BlackBerry499 will be deactivated and BlackBerry 399 will be activated.